Ⅰ. Company & Factory
Q: How long has your factory been in business?
A: 16 years.
Q: What is the size of your facility and how many workers do you employ?
A: 1000-3000 square meters 20-50 people.
Q: Do you have your own R&D team?
A: Yes.
Q: Do you have experience working with major global brands?
A: Yes.
Q: Are you compliant with local environmental regulations?
A: Yes.
Ⅱ. Product & Customization
Q: Do you support OEM/ODM services?
A: Yes.
Q: Can you manufacture based on our technical drawings or prototypes?
A: Yes.
Q: What is your MOQ (Minimum Order Quantity)?
A: No MOQ.
Q: Can you provide a prototype/sample before mass production?
A: Yes.
Q: How long does it take for custom sample development?
A: 3-5 days.
Q: Do you provide free samples?
A: Yes, but free shipping.
Q: Can I mix different colors or models in one MOQ order?
A: Yes.
Ⅲ. Quality Assurance
Q: How do you control product quality?
A: Dedicated quality inspection + full inspection
Q: Do you have dedicated staff responsible for after-sales service?
A: Yes.
Q: What are your pre-sales, sales, and after-sales service processes?
A: The account manager will follow up one-on-one throughout the process.
Q: Do you accept third-party inspections?
A: Yes.
Q: Do you perform 100% inspection before packing?
A: Yes.
Q: What happens if the goods arrive damaged?
A: If the verification is true, it will be reissued in the next order.
Q: Do you provide a warranty? If so, for how long?
A: Due to the variety of products applicable, we cannot provide a warranty.
Ⅳ. Production & Order Process
Q: What is the delivery time for standard products?
A: Lead time: 7–8 days for 100 pcs, 12–15 days for 100–500 pcs, 15–18 days for 500–1000 pcs, 20 days for 1000–5000 pcs, and subject to actual conditions for orders over 5000 pcs.
Q: What is the delivery time for custom-made products?
A: Lead time: 7–8 days for 100 pcs, 12–15 days for 100–500 pcs, 15–18 days for 500–1000 pcs, 20 days for 1000–5000 pcs, and subject to actual conditions for orders over 5000 pcs.
Q: What is your monthly production capacity?
A: 300,000pcs.
Q: How do you ensure on-time delivery?
A: Try your best to communicate with customers before production If you have a large order and require fast delivery, you can actively cooperate with customers to formulate reasonable shipment quantities and batch shipment plans.
Q: Will I receive regular updates (photos/videos) during production?
A: Yes, it can be provided.
Q: What is the lead time for repeat orders?
A: Yes.
Ⅴ. Payment & Commercial Terms
Q: Which shipping terms do you support (EXW, FOB, DDP)?
A: EXW DDP DDU.
Q: What is your standard payment term?
A: 50% prepayment 50% final payment.
Q: What is your custom-made products payment term?
A: 50% prepayment 50% final payment.
Q: Do you offer any discounts for large volume orders?
A: Yes.
Q: What currencies do you accept (USD, EUR, GBP, etc.)?
A: RMB/USD.
Q: How are the products packaged for international shipping?
A: Plastic bag or carton.